Finance & arrears

Rent in, arrears chased, landlords paid.

One ledger runs the money: rent collection, a disciplined arrears ladder that escalates on schedule, deposit deadlines, and remittances that reconcile to the statement your landlord sees.

What changes

The week, before and after

D3

friendly payment reminder goes out automatically — most arrears end here

D7

formal letter with the account statement attached, copy filed on the tenancy

D14

escalation task for the manager with the full history assembled

The arrears ladder: day-3 nudge, day-7 letter, day-14 escalation — automatic, logged, polite.

What’s inside

How finance & arrears works day to day

The money workflow

From rent due to landlord paid.

  • Rent runs with expected vs received per tenancy
  • Arrears ladder with automatic, schedule-driven escalation
  • Deposit protection deadlines (DPS/TDS) tracked to the day
  • Landlord remittances generated from the same ledger

The paper trail

If it ever goes legal, the file is already built.

  • Every reminder, letter and response logged on the tenancy
  • Account statements exportable for possession proceedings
  • Fee transparency — landlords see deductions itemised
  • Statement PDFs archived permanently in the portal

Questions

Asked before every trial

What does the arrears process look like?

A configurable ladder: a friendly nudge at day 3, a formal letter with the account statement at day 7, manager escalation at day 14. Every step is automatic, logged and pauses the moment payment lands.

Does LintelCRM track deposit protection deadlines?

Yes — from the moment a deposit is received, the 30-day protection clock is tracked, with the scheme reference and prescribed information filed against the tenancy.

Can I export data for possession proceedings?

The tenancy account statement — every charge, payment and arrears communication in date order — exports as a PDF, which is the document your solicitor actually asks for.

See it on your own portfolio.

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