Maintenance
A tenant reports an issue once — with photos. LintelCRM routes it: triage, quote, landlord approval, contractor booking, completion evidence. Every step logged against the property.
What changes
report from the tenant — no repeat phone calls to reconstruct the issue
clicks from quote received to landlord-approved and booked
of job history attached to the property for the next dispute or sale
Job board: new reports triaged, quotes awaiting approval, works in progress.
What’s inside
The workflow between “it’s broken” and “someone is coming”.
Completion is evidence, not a feeling.
Maintenance shares the same record as every other module — no exports, no re-typing.
Questions
Through the tenant portal, with photos, description and access preferences. The report lands as a triaged job — not an email that needs re-typing into a system.
Yes — quotes above the landlord’s pre-agreed float trigger an approval request showing the quote, the issue and photos. The approval (or rejection) is logged on the job.
No — contractors receive job instructions, confirm bookings and return completion evidence without needing a paid seat.
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